Return Eligibility: Returns are allowed within 30 days for a full refund.

Return Authorization: Customers need to obtain return authorization by emailing the company with specific details (name, phone number, order number, reason for return).

Defective/Damaged Products: If the product is defective or damaged, Fitness Avenue offers a full refund or a replacement, and they cover the return shipping costs.

Non-Defective Returns: If customers simply change their mind or dislike the product, the refund will be for the product cost only (excluding shipping), and the customer is responsible for return shipping.

Return Without Authorization: Returns sent without authorization may not be guaranteed for a refund or replacement.

Final Sale Items: Some items are final sale, including gloves, straps, heart monitors, belts, etc.

Backordered Items: Information about backordered items and the inability to provide an exact ETA.

Damaged Upon Arrival: Instructions for customers to report damaged packaging or items upon arrival.

Yes we offer assemble service for free.

If you need to report an issue with your product, such as missing parts, damaged items, or warranty claims, our Product Claim Form makes it easy to get help. Follow the instructions below to ensure your claim is processed quickly and efficiently.

When to Use the Product Claim Form

You can submit a product claim for the following reasons:

• Warranty Claims: If your product is covered under warranty.
• Damaged Upon Arrival: If your product arrived with damage.
• Missing Parts: If specific parts of your product were not included in the package.
• Missing Products: If your order was incomplete and items are missing.

Information You Need to Provide

To submit your claim, please prepare the following details:

1. Claim Type: Select the reason for your claim (Warranty, Damaged Upon Arrival, Missing Parts, Missing Products).
2. Order Number: Your order confirmation number, which can be found in your order receipt or email.
3. Customer Name: The name used to place the order.
4. Phone Number: Your contact number in case we need further information.
5. Email Address: Your email address for updates on your claim.
6. Damaged Product (SKU): The SKU of the damaged or affected product.
7. Damaged Part Number (Optional): If applicable, the specific part number of the damaged item.
8. Shipping Address: Your address to verify delivery details or for possible replacements.
9. Description of the Issue: Provide a detailed explanation of the problem with the product.

Attach Images

Images help us process your claim faster. Please include:

• For Missing Parts: Clear pictures of all the parts you received.
• For Damage: Clear pictures of the damaged part(s).

Tip: Ensure the images are well-lit and focused to show the issue clearly.

How to Submit the Form

1. Visit the Contact Us Page:
   • Scroll down to locate the Product Claim Form section.
2. Fill Out the Form:
   • Enter all the required details, including your contact information, order number, and a description of the damage.
3. Attach Photos:
   • Upload the photos of the damaged product and packaging (if applicable).
4. Submit the Form:
   • Review your entries to ensure accuracy, then click “Submit.”

Once submitted, our team will review your claim and get back to you within 2-3 business days.

You can check the stock availability and delivery options directly on the product page. If you’re interested in picking up the item from one of our stores, please select your preferred pickup location in the navigator bar or shopping cart to check store availability.

If the item is out of stock, you can click the “Notify Me” button, and we’ll notify you as soon as the product is back in stock.

If you need any further assistance, please don’t hesitate to reach out!

To authorize someone else for pickup, we require the following:

1. A photo ID of the authorized person.
2. The order number.
3. The last six digits of the Account Number used for the purchase and the Bank holder’s name.

Additionally, to facilitate the process, we need:

• Pictures of the authorized person’s photo ID.
• A picture of the Account number showing the last six digits and the Bank holder’s name.

Once we receive all the required details, we will forward the request to a support specialist for final review and processing. You’ll receive a confirmation as soon as the authorization is complete, ensuring a smooth pickup experience.

Please send these verification details to us in advance to ensure a smooth pickup experience.

We’re delighted to know you’re excited to receive your order! To follow up on the status, please check the delivery information using the tracking number provided, or click the link we’ve sent to monitor the progress of your shipment. If you haven’t received a tracking number, please be assured our relevant team has been notified and will provide the necessary details shortly.